FAQ (Frequently Asked Questions)
Products Enquiries
Q: I am new here. How do I start my first shopping?
A: It's very simple to shop from us, we have prepared a graphical tutorial at How to Order?.
Q: Where are the products come from?
A: We import all our clothes & accessories from Thailand, Korea, China & Taiwan.
Q: Can I bargain for cheaper price?
A: No, the price shown is fixed but we do have promotions from time to time.
Q: Are the products preorder or ready stocks?
A: All the products are preorder stocks. Why? We don't want to have the same products everyday. In fact we have many new arrivals everyday and we have the most updated collections compared to other online shops!
Q: Is the shipping free of charge?
A: No, the price shown does not include shipping fee yet. You can check our shipping rates at Shipping Rates.
Products Enquiries
Q: I am new here. How do I start my first shopping?
A: It's very simple to shop from us, we have prepared a graphical tutorial at How to Order?.
Q: Where are the products come from?
A: We import all our clothes & accessories from Thailand, Korea, China & Taiwan.
Q: Can I bargain for cheaper price?
A: No, the price shown is fixed but we do have promotions from time to time.
Q: Are the products preorder or ready stocks?
A: All the products are preorder stocks. Why? We don't want to have the same products everyday. In fact we have many new arrivals everyday and we have the most updated collections compared to other online shops!
Q: Is the shipping free of charge?
A: No, the price shown does not include shipping fee yet. You can check our shipping rates at Shipping Rates.
Q: How do I make payment?
A: You can make payment to us through Online Transfer, Cash Deposit, ATM Transfer, Cheque Deposit or Interbank Transfer.
Q: Which bank do you accept?
A: You can check out our payment details at How to pay?.
Q: What do I need to do after I have made the transfer?
A: Kindly fill up Payment Notification form for every successful payments, our staffs will verify your payment on the same day.
Q: What about my balance if I pay more than the order amount because cash deposit does not accept RM1 note?
A: Your extra balance will be credited into your account, you can then use it for future purchase.
Q: What should I do if I make 2 payments with different amount for the same order? (e.g. I pay RM20 then RM30 again for a RM50 order)A: No worries, kindly submit the payment notification based on your transaction. (e.g. one payment notifcation with RM20, then another one with RM30)
Q: Which courier company are you using?
A: We are using POSLAJU to ship our parcels.
Q: How long does it take for my order to reach my end?
A: It's fast, you will receive your order in just 7 working days after the payment is confirmed!
Q: My parcel have return to your company because the postman could not reach me after some time, what should i do?
A: You need to contact our customer service via "Contact us", please be reminded that you need to bare the new postage fee for your order.
A: It's very simple to shop from us, we have prepared a graphical tutorial at How to Order?.
Q: Where are the products come from?
A: We import all our clothes & accessories from Thailand, Korea, China & Taiwan.
Q: Can I bargain for cheaper price?
A: No, the price shown is fixed but we do have promotions from time to time.
Q: Are the products preorder or ready stocks?
A: All the products are preorder stocks. Why? We don't want to have the same products everyday. In fact we have many new arrivals everyday and we have the most updated collections compared to other online shops!
Q: Is the shipping free of charge?
A: No, the price shown does not include shipping fee yet. You can check our shipping rates at Shipping Rates.
Payment Enquiries
Q: How do I make payment?
A: You can make payment to us through Online Transfer, Cash Deposit, ATM Transfer, Cheque Deposit or Interbank Transfer.
- Online Transfer - Make payment with online banking (E-Banking). Most of the banks support this method nowadays.
- Cash Deposit - Make payment at the local banks that we are using directly.
- ATM Transfer - Make payment with the ATM machine at at the local banks that we are using directly.
- Cheque Deposit - Make payment with cheque deposit. This method requires about 1-2 business days to process.
- Interbank Transfer - Make payment between 2 different banks (e.g. Maybank to CIMB Bank). This method requires about 1-2 business days to process.
Q: Which bank do you accept?
A: You can check out our payment details at How to pay?.
Q: What do I need to do after I have made the transfer?
A: Kindly fill up Payment Notification form for every successful payments, our staffs will verify your payment on the same day.
Q: What about my balance if I pay more than the order amount because cash deposit does not accept RM1 note?
A: Your extra balance will be credited into your account, you can then use it for future purchase.
Q: What should I do if I make 2 payments with different amount for the same order? (e.g. I pay RM20 then RM30 again for a RM50 order)A: No worries, kindly submit the payment notification based on your transaction. (e.g. one payment notifcation with RM20, then another one with RM30)
Shipment Enquiries
Q: Which courier company are you using?
A: We are using POSLAJU to ship our parcels.
Q: How long does it take for my order to reach my end?
A: It's fast, you will receive your order in just 7 working days after the payment is confirmed!
Q: My parcel have return to your company because the postman could not reach me after some time, what should i do?
A: You need to contact our customer service via "Contact us", please be reminded that you need to bare the new postage fee for your order.
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